Originally Posted by wetrat0

2. A month later, I received a letter stating they resolved the dispute in the merchant's favor. This letter included a copy of the merchant's response, which was a lot of nonsense and ticked off the box saying I had received the product or service, which was obviously false (the merchant claimed that the fact that I still had a credit for future flight was evidence that I had received the service). The merchant also made various other claims, like the fact that the I had exchanged another ticket meant the non-refundability of that ticket would carry over and so on, which was all irrelevant because the flight was canceled!