FlyerTalk Forums - View Single Post - Fare hold and credit redemption
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Old Jun 30, 2020 | 1:21 pm
  #7  
sbiddle
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10 Years on Site
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
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Originally Posted by HighFlyingKiwi
And still waiting on my request to be processed Rang them last night to give them a hurry up, but were no help what so ever. Itll be processed when its processed was what I was told. Air NZs whole credits system is bullocks and needs attention. I thought the online credit system was supposed to be ready by June?
The June date was an unofficial target set - the only official date I've ever seen set publicly was "late July".

Those who think this is a 5 min job clearly don't work in IT, and to add to that don't understand the complexities of what Air NZ are trying to do, and how difficult this is to actually build. It's incredibly complex, and Air NZ would have loved to have had something in place weeks ago due to the number of people wanting to rebook using credits which is swamping their staff.
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