Originally Posted by
cheaptom
Are there any DPs for people reaching out to Citi itself to report the shutdowns and get their reaction to this?
You know, something like "Dear Citi, are you aware that AA took away all the miles that you so graciously awarded me?"
Yes and sort of...
Many people reached out to CITI, but CITI had a very canned response along the lines of...
we can confirm the miles were deposited into your account on such and such a day, but as for any account issues you will need to follow up with AA.