I've tried to find the answer in earlier posts but am still confused so be patient with me please
Currently silver. Card expires 31/7
Don't have sufficient points this year to maintain status so was delighted to read that BA was giving us a year's extension.
I didn't receive an email so I rang customer service and she assured me that I would get a year's extension to my silver status and she would get the membership team to send confirmation.
Disappointingly, I received an email stating that I will be downgraded to bronze at the end of the month but they will give me a year's extension of that status (rather than the current silver).
Why did BA raise my expectations only to then trash them ??? Surely this is no way to retain customer loyalty ??