Kia ora silvertp

Thank you for submitting your Fare Hold Credit Redemption form for booking *****H. The unique ID for your submission is: ##****.

We are working through all our customer requests as quickly as we can, and will prioritise based on the travel date of your new booking. We will use your credit in the provided booking references and the Fare Hold fee you paid to finalise your booking. If your new flights are more than your credit balance, or we encounter any other issues, we will call you and get it sorted.

Once we have processed your request, we will send you your e-ticket via email. This may take up to 14 days - don't worry, your booking is safe and will be processed in time for your flight.

Once you have received your booking confirmation and e-ticket, you will be able to use the Manage Booking link in the email to manage your booking online and select seats, add extra bags or other travel extras or change your flights if you need to make changes.

While you are waiting, please refer to our COVID-19 information hub for up to date travel information.

Ngā mihi,
Air New Zealand Contact Centre