Originally Posted by HIFlya

Anyone have had issues having the computer system automatically refund your FNA that you had attached to a reservation back into your account after you cancel? I originally had issues when I did my cancellation in April, as nothing was showing in my account. I then called in and spoke to a CSR who saw the problem and fixed it. I saw my new FNA, but then I got an email around that same day congratulating me on a new FNA for the renewal of my Bonvoy card. So I am not sure if the FNA that I am currently seeing in my account is the refunded FNA or a new one from my CC renewal. Anyone else do a cancel and refund successfully and was notified that the new FNA was deposited via an email that is the same as they send for a new FNA for CC renewal?