Stay Report - 6/24 to 6/25
Dining: The staff at the bar are very friendly but overwhelmed. It took 20 minutes to get simple drink requests filled. The coffee shop is fine though having to pay $9 for a coffee and a bagel right now is unpleasant.
Service Recovery: I relayed all my issues at check out to a manager and she comped my stay. I really appreciated that as it was the right thing to do. That said, I am not coming back here. If I can't count on the Wifi, I can't work. And if they're taking shortcuts during COVID on cleanliness standards I don't trust the hotel.