Originally Posted by number10blade

I cancelled a ticket on-line, and was forced to fill out the on-line form. I selected the non-expiring/transferrable/re-usable option over the AP+65% points. Two weeks later I receive an email confirming my ticket is cancelled, and that I have been issued a voucher that is non-transferrable and expires in 24 months. Any idea how I convert that to the "selected" option now?