Originally Posted by
BDKurt
Last October, [...snipp...]
Sadly, a few days after my interactions, our flights were "officially" canceled. I blame myself for not more carefully reading the fine print although Lufthansa was deceptive in their practices and their customer service was terrible. An expensive lesson learned. While I am tempted to file disputes with the airline and regulatory agencies, I'm not sure it is worth the bother and I suspect I would ultimately lose. Nonetheless, I decided to at least dispute the original transaction with American Express. Unfortunately, a week later I was given a merchant credit of only $135.98 x 2.
No dice. As you said, you cancelled the flight on your own. They are fully in their right to process this according to the ticketing rules. Neither complaining to the regulator, nor disputing the charge with AMEX will get you back your money.
In such situations, NEVER cancel the reservation. ALWAYS have the airline cancel it and then follow up what to do.
Originally Posted by
BDKurt
My question here is, does anyone know if this seems like what I should receive? Given that the Lufthansa agents on the phone could not tell me how much I was entitled to have refunded, I have no way of knowing if I am being further bilked by Lufthansa.
Ticket: $1165.00 x 2
Taxes and Carrier Imposed Fees: $1,377.59 x 2
Total Costs: $5085.18
Is it likely that we are only entitled to less than 10% of the "taxes and fees" originally charged???
Very much possible.