Pardon me if this has been asked, but I did not come across it in my search.

I run XP Professional on my laptop and my parents have XP Home on theirs.

Has anyone used successfully the remote assistance feature? I tried it when I was home, and it seemed extremely slow, and I was unable to really do anything on the other computer.

I was hoping to use this feature from my place in Philadelphia if my parents were having a computer issue here in Buffalo. We both have cable internet service and sometimes it is very difficult to help when they are trying to describe the problem in words. It would just be easier if they allowed me control of their desktop and I could show them what to do.

Will use of the internet connection firewall interfere? Despite it being on, it did allow me to connect-- however, the wallpaper disappeared. I could not move the mouse on the other computer, and it seemed to take forever for the other person's desktop to show on my screen.

One other thing-- my parents' computer is connected to the internet through a Netgear Wireless router. The computer is connected to the router by cable, but when I was using the remote feature, I was connected wirelessly.

My computer in Philadelphia is connected to the internet with a wire, not wirelessly.

Thanks for listening, and I look forward to hearing any solutions!

fuzz