Getting the worst rebooking options due to schedule change
We all understand that the pandemic has caused airlines to shrink their schedules, but I've got to wonder why Southwest, even pre-pandemic, cannot program its computers to assign those passengers with schedule changes the best alternate flights rather than the worst. A 7 hour trip should not turn into an 11 hour trip when a 9 hour trip (leaving close to the time of the original flight ) is still on the schedule and available for booking. As I said, I had this problem even before anyone ever heard of coronavirus.