Originally Posted by kaizen7

I have 1 stay scheduled for tomorrow. And interestingly, few days ago I receive email from Bonvoy Ambassador team asking if the stay is a special stay or not.
Usually my personal ambassador will ask this if there are stays that I made and forgot to update her about the reservation.

The one sent the email is not my usual ambassador and she sent the email from general ambassador service email instead of personalised one.

I guess even with general ambassador service some ambassadors still provide pre covid like service.