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Old Jun 19, 2020 | 7:53 am
  #151  
cas_de
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Originally Posted by djjaguar64
So yesterday I received this email for one set of my tickets. I did not use the online form, I had called in April 23 for a refund.

Online Anforderung
"Ihr Erstattungsauftrag wurde bearbeitet. Hier haben Sie die Möglichkeit, den Erstattungsbeleg online anzufordern. Bitte klicken Sie dafür auf die oben stehende Dokumentennummer. "

So does this mean a refund has been processed to the original form of payment?

Now I am waiting for the ticket with the larger amount, F & J.
Yes, in my case it took 2-3 days until the amount was credited back. The transaction was dated on the same day as the "Erstattungsbeleg".
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