Originally Posted by
djjaguar64
So yesterday I received this email for one set of my tickets. I did not use the online form, I had called in April 23 for a refund.
Online Anforderung
"Ihr Erstattungsauftrag wurde bearbeitet. Hier haben Sie die Möglichkeit, den Erstattungsbeleg online anzufordern. Bitte klicken Sie dafür auf die oben stehende Dokumentennummer. "
So does this mean a refund has been processed to the original form of payment?
Now I am waiting for the ticket with the larger amount, F & J.
Yes, in my case it took 2-3 days until the amount was credited back. The transaction was dated on the same day as the "Erstattungsbeleg".