Now with virus considerations, hotels want fewer human interactions.
I was staying at the Bellagio in Las Vegas, I could have done an "automated" check-in, which would generate a room key on my cellphone--seemed like a "great" feature;
EXCEPT should my cellphone battery become drained*, I would have NO access to my room.
*this has been known to happen
And if it happens, surely you just then go to the reception desk and get a normal key? Really don’t understand what the issue is.