Originally Posted by ILUVCITIBANK
wcj1, I agree....there may be something left unsaid here.
Further, seems, if it were me, he might have made 3-6 mo in payments right on schedule and not used the flex feature so early in his tenure with DC. I can easily see where DC predicts a high-risk profile of a) young age, b) excessive charges or up to max credit line mo after mo c) uses the flex feature mo after mo = probable loss. Very logical. Almost predictable.
Possible counter = send them a payment in full + $1000 overpayment and see if they will re-open the account w/ the credit balance. Commit to NOT use the flex for 6 mo.
Just thinking out loud here at how I might try to convince them to re-open the account. For starters, PAY THE BILL IN FULL IMMEDIATELY so they know you have capacity and ability to pay promptly.
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I didn't see where the op said he used a flex feature on the card. He said that he waited until the last day or so before the due date to pay the bill..
I do that also--although I don't have DC--but with AMEX. I assume DC has a site where you can pay your bill online and it is credited immediately. I don't see how that is high risk behavior.
And good gosh--DC and AMEX want people that are comfortable using their cards for everything from plane tickets to a cup of Starbucks. They make their money on the merchant fees--
Young folks are generally more comfortable using credit cards in place of cash as compared to older folks.
I am middle aged and my mother has two credit cards which she never uses. I use AMEX for everything and have the wireless bill and the cable bill automatically paid with AMEX. If every card holder was charging like the op--the card companies would be raking in millions more in fees.
Seems like DC is cutting off its future by dropping a high $$ charger that could potentially have been with them for decades.
Its a shame that companies don't exercise more discretion in these matters than simply looking at what a computer demographic program spits out and take it at face value.