I called to make a J award in Air France for ORD to CDG direct. It took about 3 minutes to set-up and I was told to check back in 24 hours as AF has that amount of time to reject reservation. I called back in 2 days and the thing had already ticketed at the 80,000 mile level instead of Delta's 90K so I was very happy. OTOH when I've booked with MH it has been like 20 minutes or more to get it set up. That all depends upon the agent too.