Originally Posted by
SinglePapa2
TY for reply (btw, I PM'd you. Maybe not noticing your PM's?)
I'm over-reacting on this. Booth gave me print-out; this may be part of reason the email didn't go out (at least on returns, some co's ask whether a customer wants print-out or emailed receipt). But bigger reason was removal of 11% concession fees by booth; the guy actually printed two copies: one mine, and the other for me to sign. He was submitting it somewhere UP as his justification that I told him this was my neighborhood location and I wasn't flying. So maybe that's what system implies as open ticket(?) I still don't understand why/how a customer can't pull up an ON-GOING rental from Profile, once it's not a FUTURE or a PAST
Likely booth CS rep doesn't have authority to remove concession fees, and kicked things upstairs for a manager to sign off on, and or actually go into system and make the deduction. As with any other company various tiers are restricted as to what they can do/access in system.