Originally Posted by
SinglePapa2
TY for reply (btw, I PM'd you. Maybe not noticing your PM's?)
I'm over-reacting on this. Booth gave me print-out; this may be part of reason the email didn't go out (at least on returns, some co's ask whether a customer wants print-out or emailed receipt). But bigger reason was removal of 11% concession fees by booth; the guy actually printed two copies: one mine, and the other for me to sign. He was submitting it somewhere UP as his justification that I told him this was my neighborhood location and I wasn't flying. So maybe that's what system implies as open ticket(?) I still don't understand why/how a customer can't pull up an ON-GOING rental from Profile, once it's not a FUTURE or a PAST
Usually just pop in, say my bit and split; will check my PM box. *LOL*
Once reservation is pulled at National it cannot be seen on profile until after it is closed out.
National's system "freezes" reservations usually 24 hours or at least by 12M day of so non-airport or even airport locations can pull the reservation when they open or early enough to get things going. This is especially true for non-airport locations or others that don't have Emerald Aisle service. Reservations are pulled first thing when manager get comes in when location opens, and paperwork is done. This way when customer arrives all National has to do is assign a vehicle and customer is out the door quickly (hopefully).
While the location/National's system can see an active reservation, customers won't see anything again until vehicle is returned and reservation closed out.