Originally Posted by
debbie64
I am now pursuing a chargeback to try to get from TAP my refund for a Brazil-Portugal return trip planned for August.TAP cancelled the Portugal-Brazil return leg at the end of March and just offered a voucher.I wrote by Facebook Messenger at end May pointing out Euro regs requiring a cash/credit card refund option that should be offered within 7 days of cancellation.No reply so I'm trying chargeback for the total cost of trip.Anyone else have experience of trying VISA chargeback?
See my post earlier in this thread. I see you are in the UK whereas my chargeback was with a VISA card issued by a US bank. In my case, TAP failed to respond to the bank (Chase) within the requisite 30 days and so my temporary credit was made permanent. This was for a flight from San Francisco to Lisbon, so covered by both US DoT and EU rules.