Originally Posted by
lcylocal
A couple of weeks ago I was trying to cancel an AS flight (£4.80 taxes) and the agent told me it was going to cost me £35 to get the £4.80 and Avios back.
I’m not sure if there is a difference between AS and AA or if there is inconsistency in how agents are applying the new(ish) rules or something else happening here.
As it happens I left it alone, flight was then cancelled and I now have a full refund
Technically, the agent is correct and everyone is subject to the £35/$55 redeposit fee. In practice, BA merely forfeits the cash you paid and does not attempt to collect the additional.