FlyerTalk Forums - View Single Post - Has anybody received a refund?
View Single Post
Old Jun 12, 2020 | 1:34 pm
  #67  
vanillabean
Community Builder
Community Influencer
All eyes on you!
10 Years on Site
 
Join Date: Aug 2015
Location: SFO
Programs: AS Titanium (OW), HA Platinum, SK Silver (ST), UA (*A), UR, MR, IHG Platinum Elite
Posts: 4,830
Originally Posted by warakorn
Writing them a registered letter - or maybe try to write an email!
Well, yes. It’s just that it’s such a trip in the dark.

And on top of it, the following doesn’t exactly inspire optimism.

"If your flight has been canceled or significantly delayed or if you have been denied boarding on a flight for which you have a confirmed reservation, you are entitled to the rights defined in Regulation (EC) No 261/2004, which entered into force on 17/02/2005. The airline on whose flight the disruption occurs is responsible for granting your rights.”

https://www.flysas.com/en/legal-info...senger-rights/

Regulation (EC) No 261/2004
Article 5 Cancellation
"1. In case of cancellation of a flight, the passengers concerned shall:
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure;"

https://eur-lex.europa.eu/legal-cont...LEX:32004R0261

Originally Posted by zoneflyer
Regardless, I will first send a full refund request to [email protected]
I wonder what will happen if SAS doesn’t respond until after departure, in which case the voucher is no longer an option, something to be considered if the refund is denied.

Added: called SAS US customer service, 20 min wait and a quick 5 min talk, and got a refund back to my card, will take a month to process. Case closed.

Last edited by vanillabean; Jun 12, 2020 at 2:26 pm
vanillabean is offline