Originally Posted by
vanillabean
I don't even know how to ask for a refund. The two flights on my June 23 reservation have been cancelled for five days now, and I still don't get a refund option for when cancelled by the airline. Instead, my options are 1) Rebook trip without a change fee, 2) Cancel trip and get a SAS Travel Voucher, 3) Apply for a cancellation and refund based on the ticket rules.
In the same boat as well, my early July flight was affected and got the same three options. My situation is SAS changed the flight time instead of cancelling the flight, so maybe that does not count as cancelled flight? I am not aware and hoping someone can chime in.
https://www.flysas.com/en/traffic-information/message/
When clicking the "proceed with refund request" it just take you to the same manage my booking page.
Regardless, I will first send a full refund request to
[email protected] and consider credit card chargeback as my last resort.
SAS is giving me the hardest time to deal with the situation. Widoroe did a full refund right away after changing my flight schedule and at least Norwegian had proper channel to request a full refund once my ticket was affected.