Originally Posted by
MSPeconomist
Also, I don't think an OLTA can add a refund fee to its T&Cs retroactively. If there was no fee when the ticket was purchased, AFAIK the OLTA can't add a fee later.
Agreed as well. There are reports that Ovago have retroactively applied a refund "handling" fee before submitting any refund request. They are effectively holding refunds hostage unless purchaser agrees to this new fee if the airline don't want to process OTA-issued refunds directly upon passenger request and insist refund request must be submitted by OTA (eg BA and other carriers).