A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Also, I don't think an OLTA can add a refund fee to its T&Cs retroactively. If there was no fee when the ticket was purchased, AFAIK the OLTA can't add a fee later.