Originally Posted by
bedelman
I agree, kiwicyclo, that point of sale is a nonissue. DOT rules typically apply to flights to/from the US. Occasionally DOT will discuss rules that differ, say, for flights to the US versus from the US. Tarmac delay is a classic example, and this was discussed at length in the rulemaking process.
hoipolloi, my instinct is to start with the black letter of the law and regulation, which tellingly give no support to ANZ's position or to use of point of sale. Let them try to offer some authority that their position is correct. Good luck to them -- I say they cannot do it!
i have had 2 instances where Air New Zealand refused a credit or refund.
1. USA citizen / passport holder flying USA to NZ return on air NZ booked via NZ TA, paid for in NZD on my credit card. Air NZ were adamant no refund no credit. Air NZ cancelled flights offered no alternative. DOT consumer compliant laid and about 14 days later Air NZ responded to DOT complaint and said they had incorrectly stated no refund or credit and would now refund in full.
2. 3 x PE flights NZ to USA and return. Air NZ cancelled offered no alternative and offered to provide a credit only of just on $13000. TA referenced DOT requirements back to Agency Team and refund appeared in full about 14 days later.
both above for travel between 5-29 May this year.