FlyerTalk Forums - View Single Post - Can't reach Virgin on phone? Should I go to airport?
Old Jun 12, 2020 | 2:39 am
  #10  
LondonElite
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Join Date: Mar 2002
Location: Canada, USA, Europe
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Originally Posted by Scudsone
Yes, you need to explain all that to the CC, and reiterate the 7 day rule, and they will issue the credit. Worked for me for two separate VS tickets purchased with two different cards. Took about a week for one and two weeks for the other. Much better than three months to five months.
The issuer will not just give you back the money. They give you a temporary credit (which is easily reversed) while they sort things out with the airline. I'm not saying it's ideal, just that you may not get the reaction you are expecting if VS has already agreed to a refund.
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