FlyerTalk Forums - View Single Post - Can't reach Virgin on phone? Should I go to airport?
Old Jun 12, 2020 | 2:16 am
  #8  
LondonElite
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Join Date: Mar 2002
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Originally Posted by Scudsone
wait seven days and then call your credit card and issue a chargeback. EU and US DOT rules both state that they have to refund you within 7 days. Don’t give them a 120 day interest free loan (on top of however long they’ve had your money already since purchasing the ticket).
It's not as simple as that. Sure, you can do a chargeback, but the credit card issuer will ask you what the airline has offered. If you say 'refund but it'll take a while' the call may or may not be over at that point. If you do get a temporary credit, the issuer goes to VS and finds out what the situation is. They'll say that it's being processed for a refund, but could take a while because of high volumes. Not sure if that temporary credit will stick. And all of this chargeback takes time too.
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