Originally Posted by bedelman

Another passenger filed a DOT formal complaint as to United denying a refund after flight cancellation (with the only available alternative requiring an additional connection and travel through an additional country). See Scott Reiners v. United, https://www.regulations.gov/docket?D=DOT-OST-2020-0064 .

Mr. Reiners also explicitly laid out United's apparent failure to timely update its designation of agent for service of process, and he indicates that this wasted several hours of his time making what he later learned was defective service. Despite being on notice of this problem for at least a week at this point, puzzlingly United still hasn't updated its designation of agent for service of process.

Regulations.gov provides a notification function which interested folks can use to be alerted to new filings in this docket.