Originally Posted by
PVDtoDEL
Agreed that it would be better if AS was proactive, but I was pretty pleased with my experience when partner airlines cancelled their flights - 2 minute phone call, and miles were refunded immediately and taxes back on my card within a week.
Sometimes there is a lag between the time the partner flight is canceled and AS notifying you. That could be processing time (batched to partners, OTAs etc. overnight) and notifications between the carriers (time zones, department hours, etc). In my CX experience with an F award in March, CX proactively sent me an SMS to advise of my flight cancellation and protected me into F on an earlier flight; technically the day before because my original departure was just after midnight. It was three days later that I got a notification from AS that my schedule had changed. The new itinerary had already been ticketed on AS stock and I had full access to the itinerary to view/change.
Besides, how is AS supposed to know a flight has been cancelled in Asia today when it is still yesterday in North America? 
roflmao!
James