Originally Posted by
Kacee
SFO-BKK itinerary on JL for July 3 was cancelled with no notice. Looks like JL has cancelled both flights (SFO-NRT and NRT-BKK). No sign of a miles refund. Knew this trip was likely not happening with Thailand moving very slowly to reopen, but still not especially well handled by JL or AS - how hard is it to send a cancel email and refund my miles?
Agreed that it would be better if AS was proactive, but I was pretty pleased with my experience when partner airlines cancelled their flights - 2 minute phone call, and miles were refunded immediately and taxes back on my card within a week.