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Old Jun 11, 2020 | 6:07 am
  #191  
hoipolloi
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Someone filed a formal DoT complaint against Air New Zealand then withdrew it after the airline offered a refund/settlement. What a shame. Personally, I would have refused a settlement and continued the complaint until the end to seek a DOT decision against the airline to set a precedent and to achieve a benefit for everyone, rather than a few hundred dollars for myself.

https://beta.regulations.gov/docket/DOT-OST-2020-0044
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