FlyerTalk Forums - View Single Post - Chase Auto Rental CDW; questions & experiences (2015-Oct 2024)
Old Jun 10, 2020 | 8:13 am
  #443  
oliver2002
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Originally Posted by UPr123
So I thought, OK, I had charged the rental to my Chase Sapphire Reserve card which is supposed to provide primary coverage, so I should have nothing to worry about. I filed a claim with eclaimsline.com which handles claims for this card. To my surprise, the claim was denied because, according to their rules, (a) I should have notified them within 60 days of the incident, (b) the claim form should have been submitted within 100 days of the incident, and (c) all claim documentation should have been provided within 365 days of the incident.
I had that during my last claim with them. Just respond that you tried your best to stop the claim from happening and list how many times you called them with dates etc. After I submitted that detailled time line, they processed the claim anyway and paid in full.
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