Originally Posted by
stevie
I am now in the same position. They have changed one flight out of 2. There are 4 of us living in Europe and I want a full refund. Only credit offered which I may never use at this stage.
Can I get a full refund on line - or do I have to call them up?
Originally Posted by
Dave Noble
I would suggest just holding on - the Australian line does sometimes offer a call back option, but not sure if this would be offered to UK phone numbers
Well that was quite painless really.
A very pleasant and polite Rep answered my call after around 75 minutes - that’s approx what they initially said the waiting time was going to be.
I said I wanted to request a refund for my booking as one of my flights on the booking ref had been cancelled.
She said she could see that was the case and that I would get a full refund for the booking.
She said the refund would take 8-10 weeks.
She said if it wasn’t credited to my card after 10 weeks, then phone back and they’ll do it immediately.
Hopefully it all goes to plan.
Thanks for your help Dave.