We are currently dealing with cheapoair and getting a refund for our son’s plane ticket. Due to COVID-19, the airline canceled the flight, and cheapoair said they’d refund the ticket cost plus the cancellation fee. Idk why we were charged a cancellation fee when we weren’t the ones who canceled the flight. Now m, cheapoair is saying they won’t refund the cancellation fee because it’s not in a high risk region of COVID-19. And they said the ticket refund, we need to go to the airlines. Called the airlines and they said, cheapoair needs to give the refund. I’m so frustrated because everyone is pointing the finger at the other party. I just want my refund for the ticket we never used (or a credit to use on a future flight)!! And never will we use cheapoair again.