To AA's credit, their Customer Relations just sent me a final message about this situation. Their email and my reply are copied here:

"Date: 9 June 2020 9:26:17 PM GMT+08:00To: <[email protected]>

Subject: Re: Your Response From American Airlines

Dear Ms XXXX, AA Customer Relations,

To show you the lying and deceptive behaviour of Expedia, when they tell you:

'a refund was processed for ticket #xxxx by your travel agency, Expedia...a full

ticket refund in the amount of $6,167.00 HKD was processed by Expedia on April 20.' (from your

email message below)

what that means is that Expedia requested from AA the refund on April 20, 2020 and that

AA refunded that amount to Expedia the next day, April 21 2021.

The Expedia wording is such to make you think that Expedia processed the refund to me on

April 20, but that is totally deceptive on Expedia's part.

Then later Expedia tells me that a refund from Expedia to me will take about 8 weeks, but could

be more due to current pandemic circumstance. Why does it take Expedia 8+ weeks to refund

the amount that Expedia has already received?

Don't you get it? Expedia lies and puts forth statements in such a way as to try to deceive.

To say that your "Refund Department was unable to locate any refund request on your (my)

behalf" is also untrue. I received the notice from AA of the cancellation of flight AA192 on

March 12 2020, and that the AA website would be updated on March 15, 2020 to reflect the

cancelled flight. AA did advise that a refund would be made through Expedia, but Expedia

lied and said that AA's policy was to offer only a travel voucher/credit in the amount of the

original ticket and that the itinerary must be the same as that of AA192, ie HKG/LAX.

Why can't AA get the facts correct? Expedia lied and lied about:

1. That I cancelled the reservation (AA cancelled the flight)

2. That AA's policy was to offer only a travel voucher/credit, and

3. That a refund was processed on April 20, 2020 (to make it seem that Expedia processed the refund to me)

AA needs to sort out its policy with Expedia to ensure that true and honest statements

are made about what AA offers and actions are.

I have solved all the issues regarding this odious situation with Expedia.

tangoll

On 9 Jun 2020, at 8:55 PM, <[email protected]> wrote:

June 9, 2020

Dear Mr. tangoll

The Department of Transportation Aviation Consumer Protection Division has forwarded your recent correspondence under case # DKxxxx. We have also received your additional correspondence sent directly to Customer Relations. On behalf of American Airlines, I appreciate another opportunity to respond to your concerns.

I would like to again, apologize for any difficulties or delay you have experienced obtaining a refund, Mr. tangoll. Our current policy does provide a refund option for non-refundable tickets when we have canceled a flight, or significantly adjusted a schedule.

Our records show American Airlines cancelled flight 192 from your reservation (XXX) on March 15, 2020. Our Refund Department was unable to locate any refund request on your behalf; however, records indicate a refund was processed for ticket xxxx by your travel agency, Expedia.

Due to your continued concern, I contacted Expedia and was advised that a full ticket refund in the amount of $6,167.00 HKD was processed by Expedia on April 20. This refund should have been processed back to the original form of payment.

Because Expedia processed the refund, it is necessary to refer you to Expedia for any additional information or assistance you may need regarding this refund. I hope this information is helpful and apologize for any inconvenience this may cause.

Thank you again for allowing me the opportunity to assist you in this matter, Mr. tangoll. From all of us at American Airlines, we appreciate your business. We hope to see you onboard again soon.

My wish to you and your family...stay well.

Sincerely,

Ms XXXX

Customer Relations, American Airlines"

End of messages to/from AA.