Why Can't I Switch My Annual Gift Choice?
I chose 5 Suite Nights as my Annual Gift Choice this year. Several months ago I applied them to a reservation for July. Then COVID 19 came along, the hotels are closed and the awards were put back into my account with the deadline extended to December 2021. I don't know what the future holds and I wanted to switch my choice from Suite nights to a mattress. Marriott will not permit changes. I don't understand the logic given the present circumstances. And it doesn't seem fair or reasonable to me. What am I missing?