Originally Posted by
stevento
AA availability usually matched EY.. Not always on first call but eventually..
I was just wondering if there is more availability by calling, even on simple routings. I saw some dates available on EY and not on Aeroplan.
In my experience, it's very uncommon for a situation where anything that sin't routing-related has different availability online than over the phone.
For example, if online never shows the SYD-AUH-JFK, then yes, calling in will have "more availability". But if you search SYD-AUH online and there's nothing, t's very unlikely that calling would produce any results (to the point that I wouldn't even bother).
Another exception would be something like CX where it's just never bookable online.
A very common experience (especially with EY F) is that you'll see phantom space online, so calling in would show less availability.