Was I offered the Starwood Promise for any of this? Would I be writing this if I was? I probably wouldn't; I'd be thinking I helped them out telling them, and counting my points instead. But nobody offered, and I've grown weary of hinting, especially when the staff seem uninterested in your comments.
It's the Sheraton Promise, not the Starwood Promise. I guess Westins are "above" offering anything for cr*ppy service.
Thanks for the warning, in any case. I stay in Pasadena hotels occasionally. There aren't that many in Pasadena itself, so maybe the lack of competition encourages mediocrity???