Originally Posted by pbh220

Hi All,
My September flight to CDH has changed around alot, but I finally decided to pull the plug and get a refund. Its a bz class ticket ($7K), Macron saying the country will not open to USA tourists til October, and hotels (from my conversations) may not be welcoming int'l tourists (esp from USA). It's my impression that France/Germany will hobble though the rest of year focusing on tourism from within the EU vs dealing with the most infected country in the world.
Anyway, I saw a memo on the DOT site: instructing airlines to revise their customer service policies and respond to refund requests (after they rec'd 25K complaints). UA has added more supervisor/manager staff for customers to talk to about their individual situations. Which I did. The UA manager I spoke would not provide a confirmation nor would he confirm that he could authorize a refund. But he mentioned several times the refund "would likely go through" but it would take a month to see the credit. , but he couldn't confirm in writing my refund request. Told me that email confirmations can only be received if you cancel/refund request online. All I got was a confirmation of a cancelled flight & a receipt for the full amount of the ticket.

I'm concerned about waiting 3 weeks to find out about the refund. The man I spoke to said I could call in and they could reach him or someone else could speak with me.
Do you have any advice for me?

Many thanks.