Originally Posted by northshorepa

Thanks for your reply. And yes, one entire hour was spent trying to book a room directly with the phone rep. Unfortunately, the only rate they were willing to give me was more expensive than if I had just booked a club room outright. This rate did not correspond to any member or Z34/38 rate online or on the Bonvoy app so I'm not sure where they were even pulling it from. While I am generous and charitable in most respects, this was not going to be one of those times. Which is exactly why I then booked a reservation myself using the member rate that Chase requires in their T&C.

I was just hoping there were some magic words in addition to "please" and "can I use one of my Chase Ritz Carlton upgrade certificates" that would actually work or if I should have found some more patience to call long distance for a fifth hour. I don't check in until tomorrow so I'll see if they're able to resurrect the other five nights of my original reservation and redeposit the points that disappeared.