Here is the key portion of the email, translated by Google:
Geldauszahlung ist derzeit keine option unsererseits -
"Cash payment is currently not an option on our part."
Falls Sie auf die moantarre Entschadigung bestehan, bitten wir Sie lhren Anwalt(in) zu kontaktieren und im Weiterren uber lhn/Sie die nicht erstatteten Ticketkosten am Gerichtshof zu klagen. -
"If you insist on the compensation, we ask you to contact your lawyer and, furthermore, to file a complaint with the court about the non-refundable ticket costs."
Wir bitten Sie keine weitere Dokumente an uns Delta Reservation zu schicken. -
"We ask you not to send any further documents to Delta Reservation."
Uns ist der Fall abgeschlossen und keine lehrer weitere Kontakte werden von uns beantwortet. -
"The case is closed to us and no further teacher contacts will be answered by us."
Vielen Dank fur das Verstandniss. -
"Thank you for your understanding."
Originally Posted by
Qwkynuf
Not only that, but this is only one portion of the communication. We don't know what came before or after.
This is definitely the case here. AFAICT - it is not a straight refund scenario. It may have something to do with rebooking and/or EC261/2004 as well.
Also - it sounds like the emails were not sent to proper channel as well.