Originally Posted by
nexusCFX
From your post it sounds like you made a booking and then called in to use the certificate. You should not do this, you should call in and tell them you want to make a reservation using your club upgrade certificate and they will contact the luxury services team to complete the booking and attach the certificate. I haven't had many issues with this when I call 1-800-542-8680. Some agents will insist that you cannot combine the $100 credit with the club upgrade even though the rate exists, but that's the only issue I've hit.
If you're asking them to do the booking and this is the response you're getting I'm not sure what to tell you as this hasn't been my experience at all and I booked with one of these in the last couple of months.
Thanks for your reply. And yes, one entire hour was spent trying to book a room directly with the phone rep. Unfortunately, the only rate they were willing to give me was more expensive than if I had just booked a club room outright. This rate did not correspond to any member or Z34/38 rate online or on the Bonvoy app so I'm not sure where they were even pulling it from. While I am generous and charitable in most respects, this was not going to be one of those times. Which is exactly why I then booked a reservation myself using the member rate that Chase requires in their T&C.
I was just hoping there were some magic words in addition to "please" and "can I use one of my Chase Ritz Carlton upgrade certificates" that would actually work or if I should have found some more patience to call long distance for a fifth hour. I don't check in until tomorrow so I'll see if they're able to resurrect the other five nights of my original reservation and redeposit the points that disappeared.