FlyerTalk Forums - View Single Post - Error booking on United.com when processing payment (any form)
Old Jun 5, 2020 | 9:46 pm
  #8  
aero219
All eyes on you!
5 Years on Site
 
Join Date: Oct 2018
Location: Waiting for a gate at EWR
Programs: UA 1K
Posts: 120
So - sometimes this is due to phantom availability as others have said - but having worked in digital analytics at another airline in a past life and tackling a similar issue I can recommend the following:
- Check that you have filled out all "required" fields on the payment page. Sometimes the booking engine will throw a generic error instead of a validation error
- Clear your browser's cookies and cache, quit the browser, and start over
- Try booking in a new browser or on a different channel such as mobile web or app
- If you have an ad blocker or similar privacy extensions installed on google chrome, try disabling those or doing the search/purchase process in an incognito window. Sometimes extensions get updated and wreak havoc for weeks-months.

As a general rule of thumb, if you get this error, take a look at your credit card's app and see if a pending charge has appeared. If it hasn't, this is indicative of some sort of validation error on United's site (not related to your credit card's ability to process the transaction).
aero219 is offline