Originally Posted by
BenA
That said, does anyone know the details of this person’s situation? If they elected to cancel themselves rather than waiting for Delta to cancel their flight, they could legitimately not be entitled to a refund, even under European rules.
Does’t matter if the passenger cancels prior to the flight being cancelled. Delta’s policy is that if. The flight did not operate as scheduled (and there was no alternate flight within 90 minutes), they will allow a Full refund, even if the client cancels prior to the actual flight being cancelled.