Originally Posted by
keatm1
Just to update .. I received a refund in full from my hotel in Greece for a pre-June 30 arrival - fully prepaid booking.
They initially tried the voucher/credit option but when i politely declined and expressed a wish for a refund, they said no problem. It took 3 weeks for money to be refunded.
tbh, the way they dealt with it pretty much guarantees i will return!!
I've not been as lucky as you! And I had a flex-cancellation reservation (canceled well before the "deadline")!
But the hotel don't wanna reimburse! They only provide voucher!
Now it's 2 weeks I'm waiting for a reply to my last email...! Really a terrible service!