Originally Posted by
Kiwimac99
It’s fine as long as they remember that there are other airlines and customers vote with their wallets.
It also looks very unfair to refund one set of customers but refuse to treat others the same way just because New zealand legislation is not very good.
Personally, they’ve lost my international business forever over this.
AirNZ refunded flights I requested refunded in 48 hours.
I am at over 10 weeks waiting on Qantas to refund a refundable business class fare. AirNZ is doing better than some others......