Originally Posted by
Kiwimac99
It’s fine as long as they remember that there are other airlines and customers vote with their wallets.
It also looks very unfair to refund one set of customers but refuse to treat others the same way just because New zealand legislation is not very good.
Personally, they’ve lost my international business forever over this.
I just hope your principals extend to not booking with any of the vast majority of airlines in the world who are playing the same game of hardball. If you are going to be that principled it will make traveling quite difficult.