Originally Posted by
Thai-Kiwi
I think this misses the point- there is a great difference between a customer choosing to buy a flexible ticket to ensure refund is an option, and the pax with a non refundable ticket where the carrier chooses to amend/cancel the schedule which is unacceptable to the pax.
The latter case Is the point of contention.
Have to remember that it is only for a change outside of the airlines control. For other cancellations I have had they have refunded no issues, where was under AirNZ control.
Why is it contentious that a company is actually following the law and their T&Cs? Always knew things like pandemics, war, etc not covered for refunds or travel insurance.