Originally Posted by
nzkarit
Also have to remember people picked the cheaper non refundable ticket opposed to buying the more expensive refundable ticket. Would you prefer cheaper tickets with option of paying more for a refundable ticket or pay for the refundable ticket cost for all flights with no option? People already complain about AirNZ ticket prices, as it is.
I think this misses the point- there is a great difference between a customer choosing to buy a flexible ticket to ensure refund is an option, and the pax with a non refundable ticket where the carrier chooses to amend/cancel the schedule which is unacceptable to the pax.
The latter case Is the point of contention.