Here in NZ the pressure is mounting on Air NZ. Consumer NZ has been to see the relevant government ministers etc because Air NZ are sitting on tens of millions of dollars of people's money. Many of those people are losing jobs and so on as a result of Covid, so they need the money.

At the moment, Air NZ's argument appears to be "We need the money too so we aren't giving it back"! I do not think that will last very long because eventually someone in Air NZ will have the sense to realise what damage they are doing to their corporate reputation.

I filed a complaint through the US DOT for one of my flight bundles than went through the USA and got a response 3 weeks ago from AIr NZ agreeing that they would refund it. To date, no refund received however.

If Air NZ cannot trade without sitting on free loans from their customers, they should be allowed to go bust or the airline should be sold.